When something goes wrong

Almost everything solves itself or shows exactly what to do. Invoices are never lost: they wait until it is possible again.

• An invoice waits: read the message on the invoice. Usually a mapping or a choice for the customer is missing.
• An invoice has Error: the Twinfield tab shows what Twinfield said. Fix it and click Send again.
• Sending paused: the reason is at the top of the overview, with what to do.

Sending paused

• Twinfield user disabled or locked, or password expired: enable the user in Twinfield again or choose a new password. Within an hour it continues by itself.
• Twinfield user deleted or access revoked: on the Connection page click Reconnect and log in with a user that has access.
• Not connected: click Connect Twinfield.
• Terms of use not accepted yet: an administrator ticks the box on the Connection page and clicks Accept the terms of use.

Closed period

This depends on the rights of the Twinfield user. Twinfield books the invoice in the first open period (the date stays; the invoice shows "booked in another period"), or refuses it. On a refusal the invoice gets Error with the button Book with another date. In the Settings you can choose that this happens with today's date by itself.

"Twinfield is not accepting requests for a moment"

Twinfield limits how many requests may be made per minute. Nothing has been processed then; the connector waits by itself (usually less than a minute) and continues.

"Could not check this Odoo"

On the first connect, the connection service calls your Odoo address back. Check:

• that the Odoo address on the Connection page is right and opens from outside;
• that /twinfield/verify is not blocked by a firewall or the web server;
• with several databases on one server: that this address opens exactly this database (dbfilter).

Odoo moved to a new address?

Contact us with your customer number and we will change the address for you.

Still stuck?

Look in Reports › Log and e-mail us with your customer number.